Product trouble?

Do you need help to download or access a product?

Please don't worry. I am here to help.

I'm very sorry you're experiencing difficulties.

In order to help you please let me know what product you purchased, your order number, date of purchase and send me a message, using the form below. I will respond to your request as soon as I can.

Why you may not hear from me immediately after you fill in the form

If you do not hear from me straight away please bear in mind -

• We may be in different time zones. I am in New Zealand. I may be hours ahead, or behind your time. I could be asleep whereas you are wide awake and looking for an immediate answer.
• I may not have immediate access to my computer and a good internet connection.
• I am a band of one - me. Sometimes I am away from my desk. 

Let me know what really happened

Sometimes, despite our best efforts, all sorts of unforeseen events occur. They either block us from getting the download link we want or create other problems, like weird formatting or non-functioning internal links.

To find the best solution for your problem, please let me know exactly what happened, or is happening, by writing it into the message box.

Whatever it is, I want to find an answer. I don't like the situation you're in either!

Kind regards, 

Susan

* Please double, double check the email address you enter in the form.

PS

I enjoy providing public speaking help via the products I put together and value your feedback. It helps me provide better service - something we're both keen on!

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